The financial application Nequi announced that on Tuesday, April 7, 2026, between 12:00 am and 1:30 am, it will restrict the remittance reception service due to update work on its platform. During this period, users will not be able to receive money from abroad in their accounts, according to the company.
“On Tuesday, April 7, 2026, between 12:00 am and 1:30 am, we will make an update to our remittance service. Keep in mind that during that time you will not be able to receive them in your Nequi. All other services of the app will function normally,” the statement states.
Now you can follow us on our WhatsApp Channel and in Facebook
The suspension responds to a technical intervention aimed at optimizing the system, Nequi reported. This procedure is part of the routine maintenance processes and aims to ensure the continuity of the service and the protection of the resources of the more than 27,000,000 users registered on the platform.
The rest of the functions will remain active while the technical changes are carried out, including balance consultation, digital payments and transfers between users, the company clarified in its official message.
Nequi debunks myths about transfers and details the options for errors
Nequi stressed that there is no function that allows you to withdraw money from another account without the express authorization of the owner. According to statements from the 100% digital financial platform, released in its official communication, “there is no button or functionality in Nequi that allows you to withdraw money from another person’s account without their consent under any circumstances.”
This warning responds to confusion about the “Ask” option, which only requests funds voluntarily; The recipient must first review and approve the request for the amount to be debited from their account.
Faced with concerns about the possibility of reversing or canceling an erroneous shipment, Nequi was blunt: there is no automatic mechanism for these operations. The company explained: “When you send money to the wrong number, the movement cannot be automatically canceled or reversed. Once the sending is complete, the money goes directly to the recipient’s account and cannot be withdrawn from the receiving account without their authorization.”
However, there are alternatives to try to correct the mistake. Nequi explained that one of them consists of using the movement history to report the problem, selecting the transaction in question.
Another strategy is to use the “Order” function, which allows you to contact the recipient, enter the corresponding value and explain the case. In both scenarios, the platform was clear in stating that the return of the money depends solely on the will of the recipient.
“The money is only returned if the person who received the money acts of good will and authorizes the return.””, confirmed the digital wallet that works from the cell phone without management fees.
Platform limits and additional precautions for users
Another common question revolves around the possibility of sending money to numbers that do not have an active account on the platform. Nequi made it clear that such an operation is unfeasible: “It is not possible to send money to a number that does not have an active account on the platform. The app immediately notifies you that the number does not have Nequi and the money does not leave the account,” according to official information from the financing company.
To minimize errors and protect the identity of users, the application displays details of the recipient’s first and last name before confirming a transfer: this allows you to verify that money is being sent to the desired person.
As a recommendation, Nequi urged users to carefully review the data before making any shipment and to avoid automatic actions. In addition, the platform recalled that there are official service channels to accompany those who face unforeseen events with their transactions, emphasizing the need for diligence and self-care in the use of digital financial services.
